The Consumer Code for Home Builders protects home buyers through every stage of the purchasing process: pre-contract, contract exchange, and post-occupation. By setting clear standards for builders, the Code ensures a fair, transparent, and supportive experience for buyers of new-build homes.
The Three Stages of the Code
Stage 1: Helping Buyers Pre-Purchase
During the pre-contract phase, buyers are provided with essential information to make an informed decision. Builders must supply:
A written reservation agreement detailing the reservation fee, purchase price, terms of the agreement, and price validity.
An explanation of home warranty cover.
A description of management services and their estimated costs.
Information on any event fees (e.g., transfer fees).
For homes still under construction, builders must also provide:
A brochure or plan showing the home’s layout, appearance, and plot position.
A list of the home’s included contents.
The standards to which the home is being built.
This ensures transparency and helps buyers feel confident in their decision.
Stage 2: Helping Buyers During Purchase
The exchange of contracts can be a complex process, but the Code requires builders to:
Provide a clear and fair contract that complies with legal standards and explains termination rights.
Offer reliable timelines for construction completion, legal handover, and occupancy.
Protect buyers from unreasonable delays by allowing cancellation with a refund of the reservation fee if deadlines are not met.
Clearly explain how contract deposits and other pre-payments are handled and protected.
These protections help buyers navigate the purchase process with greater ease and security.
Stage 3: Helping Buyers After Occupation
After moving in, the Code ensures continued support, including:
An accessible after-sales service, detailing points of contact and the warranties or guarantees that apply.
Information about health and safety when living in developments with ongoing construction.
Transparent complaint and dispute resolution procedures, ensuring any issues are addressed efficiently.
Builders are obligated to handle service calls and complaints promptly, ensuring buyers have recourse if any problems arise.
Why These Stages Matter
By addressing every phase of the home-buying journey, the Consumer Code for Home Builders protects buyers from uncertainties, enhances transparency, and ensures builders are held accountable. Whether you’re just considering a new home, signing contracts, or settling into your new property, the Code provides the support and safeguards you need.
For more details about how the Code can help you, visit the official Consumer Code for Home Builders website.